SmallBizGenius Analysis

Explodingkittens receives mixed reviews, with customers praising their customer service and game quality, but some report issues with order fulfillment and inconsistent product versions. While many enjoy the humor and gameplay, others find the content inappropriate for children, leading to a polarized customer experience.

Category Breakdown

Scores based on analysis of 14 recent reviews

Customer Service

8.5/10

Many reviewers praise Explodingkittens' customer service, citing quick responses and helpful resolutions to issues. Examples include replacing games with mismatched card backs and reshipping lost packages promptly.

8 reviews mention this

Game Quality & Enjoyment

8.0/10

Several reviewers express strong enjoyment of the games, highlighting their humor, ease of learning, and suitability for various groups. One reviewer even calls it "literally the best card game in existence."

7 reviews mention this

Shipping & Order Fulfillment

3.0/10

Some reviewers report issues with shipping and order fulfillment, including delayed deliveries and cancelled orders. One reviewer describes their order as "stuck in a processing facility" for an extended period.

3 reviews mention this

Product Consistency

4.0/10

A few reviewers mention inconsistencies in product versions, such as mismatched card backs between the base game and expansions. This can detract from the gameplay experience.

3 reviews mention this

Content Appropriateness

2.0/10

Two reviewers express concern about the game's content, deeming it inappropriate for children despite the existence of a "family version." They cite vulgar cards and sexual innuendo as reasons for their dissatisfaction.

2 reviews mention this

Pros & Cons

What Customers Love

Responsive and helpful customer service Mentioned 8x
"Wonderful customer service with witty emails and very quick to fix an issue caused by the delivery company."
Fun and engaging gameplay Mentioned 7x
"It is literally the best card game in existence, in my opinion of course."
Quick resolution of issues Mentioned 4x
"Issue was resolved in an amazing manner by their customer care who helped us track the exact version we needed down."
Easy to learn and play Mentioned 3x
"Really simple and funny to play with everyone."
Games are made of good quality card. Mentioned 1x
"The whole game is made of good quality card and well machined so pop out of their sheets really cleanly."

Common Complaints

Shipping delays and order cancellations Mentioned 3x
"The games have been stuck in a processing facility since Dec 13 and it's now the 23rd."
Inconsistencies in product versions (e.g., mismatched card backs) Mentioned 3x
"Unfortunately the backs of the cards are a different colour from the main set making it obvious what you are drawing / stealing."
Potentially inappropriate content for children Mentioned 2x
"Filthy Game, All Sexual References, NOT for children!"
Marketing tactics are spammy Mentioned 1x
"All they are interested in is getting your details so they can spam market you."
Wholesale partners are restricted from using product images Mentioned 1x
"A company that sells wholesale in an increasingly digital world which does not allow its partners to use product images is always a bad business to me."

Common Questions About Explodingkittens

Answers derived from customer review patterns

Is Explodingkittens legit and trustworthy?

Explodingkittens is a legitimate company selling card games, but customer experiences vary. While many reviewers praise the quality of the games and the responsiveness of customer service, others report issues with shipping, product consistency, and content appropriateness. Some customers have experienced delayed or cancelled orders, while others have received products with mismatched card backs. The company generally resolves these issues when contacted, but the potential for these problems exists.

Based on 14 reviews

Does Explodingkittens have good customer service?

Many reviewers highlight Explodingkittens' positive customer service experiences. Customers report quick responses, helpful resolutions to issues, and even proactive replacements of defective products. Some reviewers specifically praise the "witty emails" and the speed with which the company addresses concerns. However, one reviewer stated they were ignored by customer support after showing proof of a product defect.

Based on 8 reviews

Is Explodingkittens worth it for small business?

Whether Explodingkittens is worth it for small businesses depends on their specific needs and risk tolerance. The games themselves are generally well-received and can be a popular addition to a retail store or a unique corporate gift. However, businesses should be aware of the potential for shipping delays, product inconsistencies, and content concerns, and be prepared to address these issues with their own customers. The company's restrictions on wholesale partners using product images may also be a drawback for some businesses.

Based on 14 reviews

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